Refund policy

Return & Refund Policy

SHUAA LLC — Let Your Style Shine

At SHUAA, we want you to feel confident and satisfied with your purchase. If something isn't right, we're here to help.

14-Day Returns

We accept eligible returns requested within 14 days of delivery.

To qualify for a return:

Items must be unworn, unwashed, unused, and in their original condition.
Original tags and packaging must be included where applicable.
Items must be free from stains, odors, alterations, or damage caused after delivery.
Proof of purchase or an order number is required.

How to Request a Return

Contact SHUAA through our store's Contact page within 14 days of delivery. Include your order number, the item you wish to return, and the reason for the return.

Please wait for return authorization and instructions before sending an item back. Returns sent without prior authorization may not be accepted.

Return Shipping

Customers are responsible for arranging and paying return shipping for standard returns, including returns due to size preferences or a change of mind.

We recommend using a tracked shipping service. SHUAA is not responsible for return packages lost in transit before receipt.

If we shipped an incorrect, damaged, or defective item, contact us promptly so we can arrange an appropriate resolution at no additional return-shipping cost to you.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days after approval for processing, although your bank or card issuer may take additional time to post the refund.

We do not charge restocking fees.

Original shipping charges are generally nonrefundable for standard returns, except where required by law or when the return results from our error.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible, preferably within 48 hours, with your order number and photographs if available.

We will review the issue and arrange an appropriate refund, replacement, or other resolution. The suggested 48-hour reporting period does not limit your legal rights.

Order Cancellations

Eligible unfulfilled orders may be canceled within 15 minutes of placing the order, subject to the cancellation options available at checkout or through your customer account.

After that period, please contact us as soon as possible. We cannot guarantee cancellation once an order is being prepared or has shipped.

Exchanges

We do not currently offer direct exchanges. If you need another size or design, please request a return for the eligible original item and place a separate order.